a car
1. Will I receive a written estimate?

A written estimate, or repair plan, is a crucial document to compare against your itemized bill at the end of the process. Any changes during repairs should be documented in writing for proper record-keeping.

2. What is your warranty policy on repair work?

The most important question to ask is about the warranty offered by the repair shop. Understand the validity period of the warranty, what it covers, and obtain all details in writing to assess the pros and cons.

3. Is it a certified auto body repair shop?

Choose a certified repair shop, as they maintain quality standards recommended by the certification authority and provide more professional services compared to non-certified ones. Certifications to look for include:

  • I-CAR Gold Class
  • ASE
  • Manufacturer Certifications
4. Do you offer rental cars or loaner vehicles?

Check if the shop offers loaner vehicles or works with nearby rental agencies. Clarify the terms and conditions and check your car insurance’s rental coverage.

5. How will you work with my insurance?

Ideally, the repair shop should handle all communication with me and the insurance company to facilitate a smooth and efficient repair and claims process.

6. How long will the repairs take?

Understand the estimated duration for repairs and how the shop will communicate any changes in the timeline.

7. How will you communicate any updates?

Establish how and how often you will receive updates, whether via phone call, text message, or email.

8. Do you have experience with my make and model?

Ensure the shop has experience with your vehicle's make and model, especially for imported or rare cars, to avoid issues with ordering parts.

9. Can they paint your car with exactly the same color?

Ask about their paint matching process and the tools they use to ensure a perfect match. Verify the paint code for your vehicle.

10. How does your shop stay ahead of the newest technology?

A reputable shop should continually update its equipment and software and stay informed about the latest automotive trends. Relevant certifications should include training on the latest technology and equipment.

11. What is your payment policy?

Discuss the shop's payment policy during your initial appointment and confirm they will work directly with your insurance company.

12. Is my car covered during repairs?

Inquire about the shop's responsibility if your vehicle is stolen or damaged while being repaired. A good repair shop will advise you to remove all personal items from the vehicle to reduce the risk of theft or vandalism.

13. What does the post-repair process look like?

The shop should take extra steps to return your vehicle in excellent condition, including a wash and vacuum. Ask for details about their quality control process.

14. How soon can you wash the car after repairs?

Ask if it is safe to wash your car immediately after repairs. Some shops let the paint dry and wash the car themselves before returning it to you. Confirm whether washing the car will damage the paint.

Our happy clients!

Wreck Check Atlanta is the leader in Post Repair Inspections, Diminished Value Assessments and detecting Improper and Unsafe Repairs. Due to our success we have many satisfied clients that would like to tell you about their experience with our company.

  • Amazing! He told me early on how much money he was going to be able to get me and he was spot on. I paid a small fee to get thousands more in my diminished value claim than the insurance company was offering. Further, RJ was very easy to get in contact with. He responded to my emails almost instantly. The whole process went by so quickly once he was involved. I would recommend him to anyone.

    Hunter Owens
  • My insurance company offered me 37 bucks in diminished value. My case was slightly complex due to the insurance companies appraiser being stubborn and difficult. It had to be escalated to an unbiased umpire for a final binding decision. I wasn't expecting for it to go this far however it did. I ended up getting close to 3K back. RJ is extremely professional and he fights for you. The only issue to me is his preferred method of communication which is by email. Which i became accustomed to because he responds more prompt that way. He generated a 30 to 40 page report. He works extremely hard and for that I'm appreciative.

    Ricky Major
  • RJ is Awesome! He got me 10x what the insurance company offered on a 2 year old accident. Also, I traded the car in 7 months ago so I no longer had it. If I could share this experience with every person I see I would. I’ve already told several family and friends, it’s really just unbelievable to me! If you have any question what so ever, I promise his fee will be the best $275 you’ll ever spend!!

    Paras Raichura
  • Very responsive and professional. Helped me through the process step by step. I know that without their help I would not have gotten any money from the insurance company, literally pennies on the dollar without Wreck Check!

    Mayra Saldana
  • RJ Sweeney is very quick, effective, and efficient. He got me more money out of my car’s value after my insurance company low-balled me. Use him!!!

    Jessica Via
  • Helped us through the process. Very responsive. We were able to get more than we originally though. Thanks, RJ!

    Dani Senne
  • This was my first time working with a diminished value appraiser and RJ Sweeney made it an amazing experience. He helped me get 10 times the amount of the original offer from the insurance company

Need help now?

Call us for immediate service!

Call: 770-675-1828
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