14 Questions to Ask Your Auto Body Repair Shop

A written estimate, or repair plan, is a crucial document to compare against your itemized bill at the end of the process. Any changes during repairs should be documented in writing for proper record-keeping.

The most important question to ask is about the warranty offered by the repair shop. Understand the validity period of the warranty, what it covers, and obtain all details in writing to assess the pros and cons.

Choose a certified repair shop, as they maintain quality standards recommended by the certification authority and provide more professional services compared to non-certified ones. Certifications to look for include:

• I-CAR Gold Class
• ASE
• Manufacturer Certifications

Check if the shop offers loaner vehicles or works with nearby rental agencies. Clarify the terms and conditions and check your car insurance’s rental coverage.

Ideally, the repair shop should handle all communication with me and the insurance company to facilitate a smooth and efficient repair and claims process.

Understand the estimated duration for repairs and how the shop will communicate any changes in the timeline.

Establish how and how often you will receive updates, whether via phone call, text message, or email.

Ensure the shop has experience with your vehicle's make and model, especially for imported or rare cars, to avoid issues with ordering parts.

Ask about their paint matching process and the tools they use to ensure a perfect match. Verify the paint code for your vehicle.

A reputable shop should continually update its equipment and software and stay informed about the latest automotive trends. Relevant certifications should include training on the latest technology and equipment.

Discuss the shop's payment policy during your initial appointment and confirm they will work directly with your insurance company.

Inquire about the shop's responsibility if your vehicle is stolen or damaged while being repaired. A good repair shop will advise you to remove all personal items from the vehicle to reduce the risk of theft or vandalism.

The shop should take extra steps to return your vehicle in excellent condition, including a wash and vacuum. Ask for details about their quality control process.

Ask if it is safe to wash your car immediately after repairs. Some shops let the paint dry and wash the car themselves before returning it to you. Confirm whether washing the car will damage the paint.