At Wreck Check Atlanta, we stand behind our commitment to deliver exceptional service. Our refund policy is designed to provide you with peace of mind and confidence in our services. Please review the following conditions governing our refund policy:

1. Eligibility for Refunds
   Refunds will be considered if the final settlement of your diminished value or total loss claim is less than the fee paid for your report.
2. Exceptions to Refund Policy
   The refund policy is not applicable in cases where the insurance policy limit was insufficient or had already been exhausted.
3. Vehicle Ownership
   Only vehicle owners are eligible for refunds; leased vehicles are not eligible.
4. Adherence to Instructions
   To qualify for a refund, you must provide evidence of adherence to all our instructions and recommendations provided by us.
5. Vehicle History
   The vehicle must have no prior accident or damage history, whether you were aware of it or not.
6. Pursuit of Legal Action
   If we recommend pursuing a lawsuit to recover diminished value and you do not take action accordingly, the refund policy will not apply. (We can assist you in retaining an attorney upon your request.)
7. Insurance Company Reimbursement
   No refund claims will be accepted if an insurance company has already reimbursed you for the cost of your appraisal report.
8. Release of Liability
   If you have signed a release of liability with an insurance company before submitting our appraisal report you are not eligible for a refund.
9. Refund Limitation
   The refund policy is limited to the total amount paid for your appraisal report.
10. Verification of Settlement
    All settlements must be verified before refunds are issued. This may involve providing copies of settlement checks, correspondence, emails, denial letters, etc., as well as proof of lawsuit filing and verdict.
11. Compliance with Instructions
    Failure to follow our instructions will render the money-back guarantee null and void.
    Rest assured that we will communicate any potential additional fees to you in a transparent manner, and your consent will be obtained before proceeding. Our goal is to assist you and provide clarity throughout the process.
12. For Tennessee Claims, the Refund Policy is not applicable due to recent legal developments: In the case of GEICO v. Bloodworth, there was an initial ambiguity that allowed for an interpretation favoring consumers’ interests. However, subsequent case law, specifically “Grimes v. Hancock,” has clarified and resolved the ambiguity against the interests of consumers. To quote from Grimes v. Hancock: “The measure of damages is either repair costs or the difference in market value immediately before the accident and immediately after the accident. It is not both. Unlike the Restatement provision, the decrease in value measured after the repair is not a recognized element of allowable damages in Tennessee.” As a result of this legal update, our Fee Refund Benefit is no longer applicable in Tennessee.