Before we offer our appraisal solutions to you, we make certain your claim is legitimate by offering you a free diminished value estimate.
The Following Conditions Apply to our Refund Policy:
- The final settlement of your diminished value or total loss claim must be less than what you paid for your report.
- The refund policy does not apply to situations where the policy limit was insufficient or already exhausted.
- You must own the vehicle, leased vehicles are not eligible for a refund.
- You provide proof that you followed all of our negotiation instructions and recommendations.
- If we recommend that you file a lawsuit to recover your diminished value and you fail to do so, the refund policy does not apply. (We can help your retain an attorney per your request)
You cannot make a claim for a refund if the insurance company reimbursed you for the cost of your appraisal report.
- If you signed a release of liability with the insurance company prior to submitting our appraisal report, you do not qualify for a refund.
- The refund policy is strictly limited to the total amount you paid for your diminished value report.
- All settlements must be verified before any refunds are issued. This may include providing copies of any insurance company settlement checks, correspondence, emails, denial letters, etc. as well as proof of lawsuit filing and verdict.
- If you fail to follow our instructions, then our money-back guarantee will not apply.
- For Tennessee Claims the Refund Policy does not apply: GEICO v. Bloodworth contained an ambiguity that allowed an interpretation favoring the consumer’s interests … Since then, there has been a subsequent case … “Grimes v. Hancock” … that resolved the ambiguity against the interests of consumers … To quote from Grimes v. Hancock … “the measure of damages is either repair costs or the difference in market value immediately before the accident and that immediately after the accident. It is not both. Unlike the Restatement provision, decrease in value measured after the repair is not a recognized element of allowable damages in Tennessee”. Because of this “Update” … Our Fee Refund Benefit no longer applies in Tennessee !